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Noticeboard

NHS - OPEN FOR BUSINESS


 


 



  • If you need medical help, the NHS is still here for you.


 



  • If you need medical help from your GP please contact us by phone to be assessed.


 



  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.


 



  • If it’s a serious or life-threatening emergency, call 999


 



  • If you are told to go to hospital it is important that you go to hospital.


 



  • You should continue to attend your appointments, unless you have been told not to attend.


 


Prescriptions



  • You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.


 



  • If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.

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  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.


 


Routine vaccinations



  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

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  • If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.


 


Cancer Patients



  • If you have a symptom that you are worried about, you must contact your GP Practice.


 



  • Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.


 


 


Heart Attack Patients



  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.

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  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.


 


Stroke Patients



  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.


 



  • You can spot the symptoms of a stroke by using the FAST test:



  • Face - is the face drooping / fallen on one side? Can they smile?

  • Arms - can they raise both arms and keep them there?

  • Speech - is it slurred?

  • Time to call 999 if you see any of the above signs


 


Pregnant Women



  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.


 



  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.


 


Parents of young children



  • If you are worried about the health of your baby or child, please call 111.


 



  • If it’s a serious or life-threatening emergency, call 999


 


Mental Health



  • NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.


 



  • If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at:


www.nhs.uk/conditions/stress-anxiety-depression/


 



  • If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.

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  • If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at:


www.nhs.uk/conditions/stress-anxiety-depression/


 



  • If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.


 


 


 


Learning Disability and Autism



  • If you need medical help reasonable adjustments will be made so you get the right care and support.

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  • Your local community teams and crisis support lines are available if you are worried or anxious.


 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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