Noticeboard

NHS - OPEN FOR BUSINESS

If you need medical help, the NHS is still here for you.

If you need medical help from your GP please contact us by phone to be assessed.

If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.

If it’s a serious or life-threatening emergency, call 999

If you are told to go to hospital it is important that you go to hospital.

You should continue to attend your appointments, unless you have been told not to attend.

Prescriptions

You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.

If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.

To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

Routine vaccinations

It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.

Cancer Patients

If you have a symptom that you are worried about, you must contact your GP Practice.

Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.

Heart Attack Patients

If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.

If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.

Stroke Patients

If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.

You can spot the symptoms of a stroke by using the FAST test:

Face - is the face drooping / fallen on one side? Can they smile?

Arms - can they raise both arms and keep them there?

Speech - is it slurred?

Time to call 999 if you see any of the above signs

Pregnant Women

If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.

If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Parents of young children

If you are worried about the health of your baby or child, please call 111.

If it’s a serious or life-threatening emergency, call 999

Mental Health

NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.

If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at:

www.nhs.uk/conditions/stress-anxiety-depression/

If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.

If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at:

www.nhs.uk/conditions/stress-anxiety-depression/

If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.

Learning Disability and Autism

If you need medical help reasonable adjustments will be made so you get the right care and support.

Your local community teams and crisis support lines are available if you are worried or anxious.

Welcome to Roslea Surgery

If you require medical assistance while we are closed please ring 111.

In the case of an emergency dial 999

In view of the coronavirus we need to please ask: are you are calling Roslea Surgery for an appointment or home visit because of respiratory or flu like symptoms?

If so, please follow the national guidelines of self isolating for the appropriate number of days or if you have no internet access please contact the Surgery BY TELEPHONE ONLY (Please be aware that you may have a considerable wait for your call to be answered due to the high volume of calls we are experiencing).

All patients requesting appointments will need to be triaged by a Clinician BEFORE being able to attend the Surgery.

Prescriptions requests - these can be handed in via the back door of the Surgery (the front door is now closed). If no Receptionist is at the door please ring the buzzer.

From Friday, 13th March 2020 we are not allowing walk-in patients and will be enforcing a locked door policy.

To help avoid the spread of the coronavirus we ask patients to try and avoid coming in to the surgery unless absolutely necessary. If you need to come in to drop off a prescription slip or a form or have a general enquiry we ask at this time that you telephone or post this to us rather than attend. We also ask that if you require a prescription you can send this to us and nominate a pharmacy which we can then electronically send your prescription - that way it minimises the need for patients to attend the surgery which will help to ease the current coronavirus crisis.

Coronavirus update: All increased access appointments have now been suspended.

If you require medical assistance while we are closed please ring 111

We will continually update the website when we have more information available to us.

Thank you for your understanding at this difficult time.

The surgery will be closed on bank holiday Monday - 25th May 2020