Join the surgery

To register

• fill out an online registration form
• download a paper form to bring to the practice
• visit reception and collect a paper registration form

When you register, it’s helpful to have your NHS number. You can use the NHS website to find your NHS number.

If you live outside of the practice boundary, please read the section on Out of Area patients below

This applies if you are registering with us as a new patient, or if you are a current patient and moving outside of our catchment area.

We are able to register patients who live outside of our catchment area.

However, if you are thinking of joining us and you are out of our catchment area, you must agree to these rules below:

We recognise that some of our currently registered patients would like to remain registered with us due to familiarity and for continuity in their care. This may be possible when you move out of our catchment area*, but the following rules will still apply to you.

As a practice, we do allow patients to register with us, even if they live beyond our catchment area*, but with some exceptions (for example; home visits and urgent treatment) and some restrictions (for example; referrals) to the services that we provide.

*To be accepted as an ‘out of area patient’, you must live outside our catchment area but within England, if you live outside of England, unfortunately we cannot accept your registration or keep you registered as a patient.

Out of area registration

Roslea Surgery recognises that not all patients wish to register at a surgery close to their home address. Many patients prefer to register closer to their place of work or study. In order to address this demand, we allow a new type of registration called “Out of Area” (OOA) Registration.

OOA Registration offers the patients all the services usually associated with registration, with two exceptions: Home Visits and urgent treatment (if you cannot come to the practice). If an OOA Registered patient is unwell and needs to be seen at home, whatever the time of day or night, they can call 111 (urgent) or 999 (emergency) and get the care they need.

There are some patients who are not suitable for OOA registration. These include any patient who is likely to require input from a specialist team who are geographically located according to their home, not their GP address. This includes (but not limited to) patients / services in the following services:

• Pregnant women/ Antenatal services
• Families with children aged 15 years or younger
• Patients with serious mental health problems (e.g. Psychosis, Bi-Polar, Schizophrenia) who many need support from mental health specialist teams (e.g. Community Mental Health Team)
• Patients or Families with Child Safeguarding needs/ Children’s Social Care
• Patients with Adult Safeguarding needs/ Adult Social Care
• Patients with complex community-based packages of care/ Adult Social Care

The reasons for denying the option of OOA registration to patients in groups such as these is that their health and social care needs are best met through registration close to where they live. It is difficult and impractical for GP’s to coordinate such care remotely with services, with which they do not already have strong professional working relationships.

The practice has the right to decline to register any patient from these categories or if a current patient, request the patient to register elsewhere if their circumstances result in them entering one of these groups while being registered as OOA at our practice.

OOA registration will, we hope, allow patients who are pleased with the level of care our service provides to remain with our practice should they move away, if they wish, We also hope that patients who travel to work or study in the Bamber Bridge area, and who are therefore part of our community, might also have access to our GP surgery for the first time.

Please note that registering as an OOA patient you may sometimes need a referral to a particular service. Sometimes there are restrictions to how and where we can refer you as some referrals are based on your address. We are limited when it comes to referrals beyond our local area. So there may be times a referral will be rejected simply based on your home address which is out of our control. If you are seeking a referral it may be better to join a GP practice closer to home to avoid any possible delays to any treatment (including urgent treatment, such as urgent suspected cancer referrals).

Also note, if we agree to keep you registered you must agree to attend any ‘review’ appointments. You will be invited at least 3 times a year, if applicable, for a review of your medical condition (asthma, diabetes etc.) or if eligible flu vaccine, smear test etc. If you fail to attend an appointment for these reviews following your third invite, we may remove you from the practice list and advised you to register to a GP practice to your home address.

What do I do to register as an out of area patient?

New patients

You must agree to the above and then complete the new patient registration form either on paper (obtained from reception) or online.

By completing the form above indicates to us that you agree to the out of area exceptions and restrictions, and you may be asked to register to a GP surgery closer to your home address that would provide you with suitable and unrestrictive care according to your needs

Existing patients

You must agree to the above and then complete the change of address form. You will then be de-registered and then re-registered as on out of area patient.

Completing the change of address form indicates to us that you agree to the out of area exceptions and restrictions however you may be asked to register to a GP surgery closer to your home address that would provide you with suitable and unrestrictive care according to your needs.

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access, please collect a proxy access form from reception from 9am to 5pm.

Linked profiles in your NHS account

From 1st April 2015, practices are required to allocate all patients (including children) with a named accountable GP.

The named GP is responsible for the coordination and delivery of all appropriate services, where required based on clinical judgement, to each of their patients.

• Patients do not need to see their named GP when they book an appointment with the practice.
• Patients are entitled to choose to see any GP or nurse in the practice.