Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01772 310100, Monday to Friday from 8am

All GPs have a number of appointments available for the same day. When all the same-day appointments for the doctor of your choice have been used, appointments available for other doctors will be offered.

To request a routine appointment in the next 7 days:

• use our online system via the link at the top of this page
• phone us on 01772 310100, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Did you know that you could get a GP or Nurse appointment on a weekday evening or on a Saturday?

This increased access provision is delivered by a collaboration between Roslea Surgery and 4 other practices within our Primary Care Network – Bridgedale.

These appointments are in addition to normal opening hours. To book an appointment, you must call Roslea Surgery within normal opening hours.

Days and Times

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01772 310100 Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

Patients who fail to attend for 3 appointments without explanation are sent a warning letter informing them that they will be removed from our list if they continue to miss appointments.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We are delighted to be involved in medical education at Roslea Surgery and offer teaching to both medical students from Manchester University, UCLan and fully qualified doctors undergoing further training to become General Practitioners.

Patients will be kept fully informed and may be asked to assist by being seen by medical students or trainee doctors on occasion. If you have any objections, please mention this at the time of booking your appointment. Your co-operation is very valuable in the training of young doctors and would be very much appreciated.

Our ongoing commitment to training keeps the whole of the primary health care team on its toes and at the forefront of medical advances!